Isaac Olaosebikan01 / Sales CloudSimulated consulting project
LOGISTICS · LEAD MANAGEMENT
NovaFleet Logistics
From scattered spreadsheets and messages to an owned, measurable sales pipeline.
Explore the case study ↗ISAAC OLAOSEBIKAN / BUSINESS ANALYST & SALESFORCE CONSULTANT
I make Salesforce
make sense.
I turn unclear requirements, disconnected workflows and reporting gaps into Salesforce solutions teams can trust, use and improve.
5+years in CRM
administration
administration
5Salesforce
certifications
certifications
3simulated consulting
case studies
case studies
Silver Spring, Maryland
Where I focusSalesforce administrationBusiness analysisFlow automationData quality & reporting
The short version
See how I work in three minutes.
Follow a fictional project from a missed lead to a testable solution. See the questions I ask, the choices I make and how I would validate the result.
Selected work
See the thinking behind the build.
Each simulated engagement starts with a business problem and follows the decisions through requirements, design, testing and adoption.
02 / Service CloudSimulated consulting project
TELECOM · CUSTOMER SERVICE
Lumina Telecom
Unify complaints across channels and give agents a reliable path to resolution.
Explore the case study ↗03 / Platform securitySimulated consulting project
FINANCIAL SERVICES · ACCESS DESIGN
Apex Financial Services
Design record visibility that supports collaboration while protecting sensitive information.
Explore the case study ↗ⓘ Portfolio demonstrations use fictional companies and data. Benefits are expected outcomes, not measured client results.
Interactive Salesforce lab
Automation with a reason behind every rule.
Try three fictional workflows. Change the inputs and see how Salesforce logic handles ownership, service escalation and data quality.
Live portfolio simulation
FLOW / 001NovaFleet lead routing
Choose a region and priority, then process the sample lead.
◇
Ready for intake
Run the simulation to see ownership, follow-up and exception handling.
Why this design?Configuration is useful when the ownership rule, response target and exception path are agreed with stakeholders.
More automation scenarios
Two more rules. Two more decisions.
Interactive portfolio simulations with fictional data. The response shown is a proposed design, not a live Salesforce org.
02 / SERVICE CLOUD
Case escalation
Route a complaint and see whether its response target has been breached.
Choose the case details and run the rule.
Consulting question Who owns the case when a target is missed?
03 / DATA QUALITY
Lead quality gate
Check whether a lead can enter the pipeline or needs human review.
Choose the data conditions and run the rule.
Consulting question When should a warning become a blocking rule?
My consulting approach
Good configuration starts with better questions.
I move from discovery to adoption, tying each design choice to a business rule and a way to test it.
01
Discover
Interview stakeholders, define goals and map the current process.
02
Analyse
Turn pain points into requirements, stories and acceptance criteria.
03
Design
Model the future process, data, access and automation.
04
Configure
Build with standard capabilities first, then add focused customization.
05
Test
Run scenarios and UAT against agreed business outcomes.
06
Train
Prepare guides, handoffs and adoption support.
07
Deploy
Check release readiness, migration and ownership.
08
Optimise
Review adoption, data quality and enhancements.
Consulting judgement
If a team asks for fifteen custom fields, I first check whether standard fields and clearer process design solve the need. Fewer unnecessary fields mean easier reporting and maintenance.
Business analysis evidence
Clear requirements. Testable delivery.
Preview and save five sample documents from the NovaFleet scenario. Each is clearly marked as fictional.
Business requirementsGoals, stakeholders, scope and rules↗User stories & criteriaTestable needs for the delivery team↗Process mapCurrent state and future state↗Traceability matrixRequirements through UAT↗UAT workbookScenarios and expected results↗
Each document has a print / save as PDF control.
Background
Download CV ↓Experience behind the approach.
Salesforce / CRM Systems Administrator & Consultant
RealtorMax International · RemoteSalesforce access management, Flow optimization, CRM data quality, documentation and user training for sales and marketing teams.
CRM Systems Administrator
Domzel Lagos Nigeria LimitedPlatform administration, data cleansing, automation, cross-functional support and end-user enablement.
Education
Towson University
M.S., Applied Information Technology
Graduate Certificate, Health Information Technology
University of Benin
B.Sc., Accounting
Credentials
View certifications on LinkedIn ↗Credentials that support the work.
Platform Administrator
Platform Administrator II
Platform App Builder
Platform Foundations
AI AssociateAlso in my toolkit
18 Trailhead superbadges · Salesforce Flow · Reports & dashboards · Data import and quality · SOQL · Stakeholder discovery
About Isaac
I connect people, process and platform.
My five-plus years in CRM administration have taught me that a successful Salesforce build starts with listening. I clarify what people need, document the decision rules, and design a solution that users can understand and maintain. My work spans access controls, automation, data quality, reporting and training.
Alongside consulting work, I share Salesforce and automation tutorials through TalentsPoint ↗. My graduate study in applied information technology and health IT has deepened my interest in connected data and better decisions.
Connect on LinkedIn ↗Start a conversation
Let's make Salesforce work for your team.
Hiring a Salesforce Business Analyst or Consultant? Need to untangle lead management, automation or data quality? Let's discuss the problem and a practical next step.
CONTACT DETAILSadewaleolasebikan@gmail.com ↗LinkedIn profile ↗
Silver Spring, Maryland
Open to Salesforce Consultant and Business Analyst opportunities