Salesforce Administrator · Health Cloud · Health Informatics

Systems that care teams actually use.

I translate business and clinical requirements into scalable Salesforce: Health Cloud, Flow automation, and AI-driven solutions that teams actually adopt.

Silver Spring, MD Open to remote & global roles 5× Salesforce Certified
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Portrait of Isaac A. Olaosebikan
Available for hire
3+
Years in Salesforce administration
5
Salesforce certifications
18×
Trailhead Superbadges
50+
Flow automations built
40%
Less manual data entry
25%
Higher conversion rate
About

Where healthcare meets Salesforce.

I'm a results-driven Salesforce Administrator and Business Analyst with three-plus years delivering CRM administration, Flow automation, and AI-driven solutions, increasingly focused on Salesforce Health Cloud and health information technology. A five-time Salesforce-certified professional, I translate business and clinical requirements into scalable configurations: custom objects, validation rules, reports, dashboards, and user-focused solutions people actually adopt.

I'm deepening my healthcare expertise through an M.Sc. in Applied Information Technology and a Post-Baccalaureate in Health Information Technology at Towson University. I also teach, and my TalentsPoint channel has 50+ automation tutorials. My research interest sits at the intersection of AI and healthcare, and I'm expanding into AI Agentforce and Salesforce Data 360 Cloud consulting.

  • 01 Salesforce Health Cloud: patient & care-team configurations
  • 02 Business analysis: requirements into scalable Salesforce
  • 03 Flow automation & process optimization
  • 04 Health informatics & health information technology
  • 05 AI in healthcare: research & Agentforce / Data 360
Experience

Where I've done the work

Mar 2024 – Present Ken Matt LLC Salesforce Admin / Consultant · Remote

Salesforce Administrator & Consultant

  • Engineer secure user-management protocols (profiles and permission sets) to protect critical CRM data and keep the org compliant.
  • Design custom objects and analytical data structures with SQL to power business-intelligence reporting.
  • Optimize the platform with Flow Builder, documenting solutions in Confluence to hit tight deployment deadlines.
Sep 2022 – Feb 2024 Domzel Nigeria Limited CRM Operations Consultant

CRM Operations Consultant

  • Administered the full Salesforce platform: user setup, security settings, and customization.
  • Kept data trustworthy through routine cleaning, validation, and deduplication.
  • Automated repetitive work with Flow, Process Builder, and Workflow Rules.
  • Trained and supported users, and partnered with cross-functional teams to streamline processes.
Jul 2017 – Jun 2018 Goodwill Prosperity Center CNA Exam Prep Tutor (Volunteer) · Tallahassee, FL

CNA Exam Prep Tutor

  • Managed educational data and certification tracking so students met rigorous licensing standards.
  • Built personalized learning modules from data-driven feedback to lift retention rates.
Selected work

Projects & technical portfolio

A sample of platforms, automations, and teaching work, built for real business outcomes.

01 · CRM AUTOMATION

Sales Pipeline Automation

Domzel Nigeria Limited

Customized lead and opportunity processes and built Flow automations to sharpen sales tracking and forecasting.

−40% manual entry +25% conversions 3-month rollout
02 · TEACHING / CONTENT

TalentsPoint: Flow Automation Library

by Isaac Olaosebikan

50+ automation demos: record-triggered, screen, and scheduled flows, approval processes, custom objects, and permission configs, published as step-by-step tutorials.

Watch on YouTube
03 · SECURITY / GOVERNANCE

CRM Data Quality & Security

Ken Matt LLC

Configured profiles, permission sets, user access, and data-management controls to strengthen security, data integrity, reporting reliability, and platform governance.

Access control Data integrity Governance
04 · APP BUILDING

Project Tracker Application

Custom Salesforce app

Custom object with 25 fields (formula, currency, date, picklist, checkbox, relationships), validation rules, page layouts, security, and automation, plus reports and dashboards for status, deadlines, ownership, and priorities.

25 custom fields Validation rules Reports & dashboards
Research · AI in Healthcare

Research at the intersection of AI, data, and health.

My research goals center on AI applied to healthcare, health informatics, and electronic health records within Salesforce Health Cloud. It's the same thinking I bring to my consulting work.

Selected publications
medRxiv · 2026 · Preprint
Childhood Sexual Abuse and Long-Term Risk of Self-Harm, Overdose, and Cardiovascular Disease
Akinyemi O, Eze O, Fasokun M, Olaosebikan I, Ogundipe T, Singleton D, Ogunsakin A, Khalil S, Gordon K, Micheal M, Hughes K, Ogundare T.
DOI: 10.64898/2026.07.09.26357627  ·  ORCID: 0009-0009-0680-6738
Read the paper ORCID profile
Academia.edu · Co-authored paper
AI-Enhanced Patient Wearables for Early Detection of Clinical Deterioration in Remote Telehealth Settings: An AI-Centric Framework for Continuous Patient Monitoring and Predictive Detection of Clinical Deterioration in Telehealth
Olaosebikan I, Afolayan D T.
Read on Academia.edu
Research goals & major areas of focus
  • AI in Health ITArtificial intelligence applied to healthcare and health information technology
  • Health InformaticsTurning clinical and health data into usable, decision-ready information
  • EHR on Health CloudElectronic health records within Salesforce Health Cloud
  • Health Cloud ConsultingAdvising care organizations on Salesforce Health Cloud implementations
Toolkit

Skills & technologies

Salesforce Platform

Health Cloud Business Analysis Flow Builder & Automation Custom Objects & Fields Validation & Duplicate Rules Reports & Dashboards Profiles & Permission Sets SOQL AI Associate / Agentforce

Healthcare & Analytics

Health Informatics Health Information Technology AI in Healthcare Requirements Gathering Stakeholder Collaboration Tableau Power BI Python (Data Analysis) SQL
Credentials

Certifications

Five Salesforce certifications, 18 Trailhead Superbadges, and Agile / Scrum training, all verifiable on my Trailblazer profile.

View my Salesforce Trailblazer profile
SF

Platform Foundations

Salesforce
AI

AI Associate

Salesforce
AD

Platform Administrator

Salesforce
A2

Platform Administrator II

Salesforce
AB

Platform App Builder

Salesforce
18×

Trailhead Superbadges

Salesforce
SM

Scrum Master + Agile

Udemy
✦

Post-Bacc · Health IT

Towson University
Education

Academic background

Towson University, Maryland

M.Sc. Applied Information Technology
Aug 2024 – May 2026

Towson University, Maryland

Post-Baccalaureate, Health Information Technology
Aug 2024 – May 2026

University of Benin

B.Sc. Accounting
2003 – 2007